NEW DELHI: Civil aviation minister Ram Mohan Naidu on Tuesday said IndiGo is being held “accountable” for its ongoing operational crisis, adding that the airline’s services are stabilising rapidly.Also Read | 5% cut: Government finally aligns IndiGo flights with airline’s operating abilityNaidu made the remarks while addressing the Lok Sabha on the IndiGo crisis.
“Operations are stabilising fast, safety remains fully in force, IndiGo is being held accountable, passengers’ convenience and dignity are being protected, and long-term measures are underway to make India’s aviation sector more passenger-centric,” the Telugu Desam Party (TDP) MP told the House.Also Read | Why IndiGo thought it could dodge new pilot norms and how things fell apartHe stressed that no airline, regardless of its size, would be allowed to cause hardship to passengers — the Gurugram-based IndiGo is the country’s largest private carrier.Naidu further noted that all other airlines are operating smoothly and airports are reporting normal conditions, with no crowding or distress.Also Read | Why IndiGo Will Get Away With ItHe also outlined the steps taken by the civil aviation ministry to mitigate the crisis, along with the actions initiated against IndiGo.“Refunds, baggage tracing and passenger support measures remain under the supervision of the Ministry. DGCA (Directorate General of Civil Aviation) has issued show-cause notices to IndiGo’s senior leadership and commenced a detailed enforcement investigation. Based on the report, strict and appropriate action will be taken,” the minister said.
